We currently service the Waters family of products including VG, Fisons and Micromass instruments). We also cover most LC and GC units. Our service team of engineers are all factory trained with the manufacturer and have years of field service experience.

Contracts

Contracts can cover both MS and LC/GC for comprehensive coverage.

1) Full Contract:
Includes parts, unlimited service hours 1 preventive maintenance visit per year, 2-day response time and technical support. With a priority code you will be given the top level of response and service.

2) Limited Contract:
Includes 1 preventive maintenance visit per year, 5 days service time, a 3-day response time and technical support.

3) Custom Packages:
Contact us with your requirements.

Benefits:

• Fixed price – perfect for corporate budgeting.
• Annual preventive maintenance to reduce downtime.
• Priority response with a priority code to ensure fast response.
• Expert onsite service and technical support.

Preventive Maintenance

In today’s high throughput environment, proactive support keeps your analytical instrument operating optimally for a nominal cost. Routine maintenance minimizes downtime due to breakdown and thus increases laboratory productivity. We recommend that this is the minimum maintenance coverage required to ensure optimal performance.

Repair

Onsite repair when and if you require it. Our rates are very competitive. Complete our service request form so we can assess your needs.

Technical Support

Questions regarding your MS/ GC/ LC systems? Sometimes a service visit is not necessary. Call our service department or complete the online service request form to find answers.

Relocation & Installation

A comprehensive relocation package is available which takes care of de-installation, packing, moving, unpacking and re-installation followed by comprehensive testing to achieve top performance. Custom packages are also available.